Reservations are required for our shuttle service.  Please call us at 1-800-766-7117 or 1-877-226-8060 to make your reservation.  Our local number is 602-997-6474. We will need the name of the passenger(s), the shuttle destination and time you would like to book, a contact telephone number and/or e-mail address, a credit card number for payment, and the name and telephone number of the person paying for the shuttle, if different than the passenger.  We are in the office daily from 7am to 6pm, with a team member answering telephones up until 9pm in the evening.

If you do not have a credit card for payment, we are unable to make a reservation or hold a space for you.  If you do not have a credit card and would like to pay with cash in advance to make a reservation, you may visit our office in Flagstaff (please call us for information) or 522 E. Dunlap in Phoenix (please call ahead).  At Phoenix Sky Harbor Airport, the AZ City to City Shuttle desk in baggage claim can sell you a one-way ticket from Phoenix to Flagstaff if space is available; however, reservations in advance are recommended to assure you a shuttle seat.

Shuttle reservations are subject to availability, so we suggest making the reservation as soon as possible in advance.  Many shuttles often sell out, especially around major holidays and the beginning/ending of school semesters at Northern Arizona University. We of course realize that some travel plans are last minute and are always happy to check on space to accommodate you!

We are in the office daily between 7am-6pm to take your shuttle reservation.  In the evening up until 9pm, you may reach an Open Road team member who is on call, but not at the office, so information on shuttle availability may be limited.  We strongly recommend you call us during our office hours.

After hours, you may visit the shuttles page of our website to request that we contact you to book a shuttle. We do not yet have internet booking available, so this form is only a REQUEST for a shuttle. Please remember, however, that confirmed shuttle reservations require a credit card for payment.  Your shuttle is not confirmed until you have contacted us to confirm availability on the particular shuttle you would like along with credit card payment information.  The online form that you fill out is ONLY used for us to contact you -- it does NOT confirm or hold your reservation.

Online booking will soon be coming to our website, but is not yet available.

Of course!  We are happy to reserve a shuttle for you or your family member.  We always list the reservation under the passenger's name.  In addition to the name of the passenger, please be prepared to let us know the name of the airline on which the passenger is traveling as well as their flight time (if applicable), and the number of people traveling. We do recommend you book as far in advance as possible, if you are paying for someone else's shuttle, and send us this Credit Card Authorization form for payment. We will need to get your full name and credit card information for payment, as well as your billing address and telephone number should we need to contact you for further information.

Camp Verde to Phoenix or Flagstaff: Please wait at the Burger King Restaurant located just off I-17 and Highway 260, Exit 287.

Phoenix/Sky Harbor Airport to Flagstaff Shuttles: Check-in REQUIRED at the AZ City to City Shuttle desk, located in the Baggage Claim area of each terminal. DO NOT GO OUTSIDE OF THE TERMINAL AS YOU MAY WAIT IN THE WRONG AREA AND MISS THE SHUTTLE. We recommend you check in at least 15 minutes prior to shuttle departure time.  Please give the attendant your name as well as the shuttle time for which you are scheduled.  The attendant at the AZ City to City Shuttle desk will walk you out to our shuttle when it arrives.

Metro Center (Phoenix) to Flagstaff: Metro Transit Center at Metro Center Mall, located on the west side of the mall in the parking lot across from the Harkins Theatres. 

Flagstaff to Phoenix: Check in with the Open Road Tours/Transportation office at the Flagstaff Amtrak Station at 1 E. Route 66 at least 15 minutes before your scheduled departure time.  Guests on the 4:30am departure should meet our driver in the parking lot on the San Francisco Street side of the Amtrak Station by 4:15am as our office is not open at that hour.

Flagstaff to Grand Canyon South Rim: Check in with the Open Road Tours/Transportation office at the Flagstaff Amtrak Station at 1 E. Route 66 at least 15 minutes before your scheduled departure time.

Grand Canyon South Rim to Flagstaff: Please wait at or near the lobby of Maswik Lodge.  Please be there 15 minutes prior to departure. 

IMAX Theater in Tusayan (Grand Canyon) to Flagstaff: Please wait at the tour desk located at the west end of the building between the food court and the gift shop.

Williams to Grand Canyon South Rim: Please wait at the Grand Canyon Railway Depot.

Sedona (Uptown area) to Flagstaff: Please wait at the Sedona Center in front of the Canyon Breeze Restaurant.

Village of Oak Creek to Flagstaff: Please wait in front of the Kitchen Connection at the Oak Creek Factory Outlets.

Flagstaff to Sedona & Village of Oak Creek: Check in with the Open Road Tours/Transportation office at the Flagstaff Amtrak Station at 1 E. Route 66 at least 15 minutes before your scheduled departure time.

PLEASE MAKE NOTE OF THE FOLLOWING WILLIAMS TO FLAGSTAFF DEPARTURES WHICH DEPART FROM DIFFERENT LOCATIONS:

Williams to Flagstaff at NOON: Please wait at the Grand Canyon Railway Depot.

Williams to Flagstaff at 7pm: Please wait at the Grand Canyon Railway RESORT Hotel.

IMPORTANT NOTE:  If for any reason you need to change your pickup location, please inform us as soon as possible!  If, for example, you are scheduled for a Phoenix/Sky Harbor Airport pickup, but instead decide to meet us at Metro Center, please call us so that if our driver doesn't find you at the airport that you are not listed as a no-show and your seat given up to a walk-up passenger!

Per person, we allow two standard size suitcases, each weighing no more than 50 pounds and maximum size of 62 inches (length + width + height) per bag, and one personal item (i.e. a purse, laptop, small knapsack). 

Additional or overweight baggage is subject to additional charges (Extra standard size suitcase or box - $5.00; Oversized suitcase/bag weighing 70 pounds or more - $10.00).  There are also additional charges for skis ($7.00), golf clubs ($7.00), guitars ($5.00), boxes/packages larger than 20" x 20" by 20" ($7.00), snowboards ($5.00), bicycles ($20.00 and they MUST be in a bicycle box!), and other pieces of equipment - please contact our office for more information or with questions.  Please let us know if you have any additional items when making your reservation as we'll need to plan for space for extra items. If we are not informed in advance of extra luggage items, we may not be able to take them on board.

No.  The only exceptions are service animals.

Minors 17 and younger may travel alone on our shuttles but they must have a permission to ride form from their parent or guardian to do so, and must be checked in for their shuttle by a parent/guardian, as well as met by an adult who has permission to pick up the minor.  Please print this Permission to Ride form so that you may fill it out in advance.  You may then bring it with you when your board your child on our van to give to our driver for our records.  You may also fax or mail it to our Phoenix office in advance at 602-997-2276 or send it to us at 522 E. Dunlap, Phoenix, AZ  85020. If sending it to us in advance, please make sure it arrives in our office a day or two before your child's first date of travel.  We are also happy to mail it or e-mail it to you.  The shuttle rate for a child traveling alone is the same as an adult fare.  Our special rate for children 11 and younger only applies to children that age traveling with an adult.

Shuttles MUST be cancelled AT LEAST 24 hours in advance of your departure time in order to avoid any penalty charges.  Shuttle reservations cancelled less than 24 hours before departure will be charged the full fare.  No shows are also charged full fare. Cancellations cannot be left on our company voicemail after hours - you must speak directly with a reservationist.  If you must cancel less than 24 hours in advance, you will have a credit for the amount of that portion of your shuttle to put toward a future reservation for a time period of up one year after the cancelled reservation.  If you have not used your credit in that time period, that ride credit expires. 

Hotels book up quickly in the summer time, and during other peak travel times from February-May, and September-October. The sooner we can confirm your lodging, the less likely there will be a challenge meeting your requested dates. In the winter, more flexibility is available for lodging. As a rule of thumb, 3 weeks in advance is best for vacation packages. Less time is necessary for shorter tours originating from the Phoenix area, but 48 hours is suggested for these tours as well. If we have seats available, we strive to accommodate last minute requests, so just call us!

An advance reservation is required for all tours and space must be paid with a major credit card. If you prefer to pay with cash on the day of your tour, we will still need a credit card to guarantee your tour - just let us know your preference at booking.  We also accept travelers checks as long as denominations are $100 or less.  Payment may be made thru our office by personal check, which must arrive at least three weeks in advance of departure.  Deposits will be required for all overnight tours; we will notify you of the amount at the time you book your trip. No personal checks can be accepted on the day of the tour.  All funds must be in United States currency.  Gratuities for your tour guide and meals are not included in your tour price.

Yes! We are happy to help you. Please give us the name of the person traveling, if you will not be accompanying them.  We always list the reservation under the passenger's name.  In addition to the name of the passenger and the number of people traveling, please be prepared to let us know a telephone number and/or hotel name and address so that we may call them the evening prior to their tour departure with their pickup time.  We do recommend you book as far in advance as possible, if you are paying for someone else's tour, so that you can send us this Credit Card Authorization Form for Tour payment for your guest in a timely fashion.  Please be sure to fill it out in its entirety, and contact us if you have any questions.

Depending on the destination, your free time will vary. On day tours, you will usually have anywhere from 15 minutes to an hour and a half at the major stops to explore the area. On overnight tours, you will be unescorted for blocks of time during your stay. Tour guides do not stay overnight with guests.  We have found our independent travelers appreciate this mix of escorted and unescorted time to explore the beauty of Arizona. We also include brochures on optional tours and activities in the area in which you are overnighting. Optional tours are available at your own expense.

Group discounts generally apply for a group of 25 people; call us for details. AAA members can receive a discount thru the "Show your card and save" program. Just let us know at booking.

As stated on the back of our brochure, and on the online tour policy page, all day tours canceled less than 24 hours are subject to a cancellation fee. Cancellations made less than 24 hours in advance of departure are charged full fare. Tours booked less than 24 hours in advance of departure are non-cancelable and non-refundable. No shows are charged full fare. (Exceptions may be made for emergencies if canceled by 4:00 PM the previous day). When we are sold out, we often take people on a standby list. Please cancel directly with our office - NOT the hotel front desk or concierge. Overnight tours and vacation packages must be canceled 72 hours in advance. Overnight tour cancellations made less than 72 hours are subject to a $25 processing fee and any lodging charges incurred for late cancellation. Limited departure multi-day tours are subject to cancellation fees as outlined in the tour policy.

The Open Road office will call you directly the evening prior to your tour. If you are not in, a message will be left on voicemail or at the front desk for you to call us. If the confirmation message is not received or is unclear, please contact our office.  If we don't talk to you directly, PLEASE check your messages by 8pm (make sure your watch is set to Arizona time). If for some reason you have not received your pickup time, please call us - we answer the telephones until 9pm.  Phoenix Valley Highlights afternoon tour guests will be notified between 10:30 - 11:00 AM on the day of the tour.

The guide will meet you at the front lobby door of your hotel. All our vans are brand new white Fords with multi color designs and are clearly marked "Open Road Tours" on the door.

It is our policy to pick up only at a hotel or other public place for safety and insurance purposes. It could also delay those already on board while the guide is trying to locate a residence. We will make every effort to find a hotel very near your home to meet us for your tour.

We are proud to offer the finest fleet in the Phoenix area!  Our brand new, full sized maxi-vans are all customized for touring, including individual seating, a center aisle, tall ceilings, state of the art public address systems, hydraulic steps and many of them have video players. The windows are oversized for great views and all the vans are fully climate controlled. We have deluxe motor coaches and mini coaches available to accommodate large custom groups when necessary.

Our vans are designed for 12-14 passengers. We have limited space for luggage and allow small overnight bags only on overnight tours. Any bags larger than 9" x 14" x 22" should be left with your hotel. We appreciate your cooperation in this matter. If you have a wheelchair or other necessary equipment, please notify us at the time of booking so we may plan ahead to make arrangements for your special needs. We have a cooler on board in which small items such as medication or snacks may be refrigerated for your convenience. Anything you bring should be able to fit under your seat for the comfort and safety of everyone on board.

Arizona's desert areas experience a warm, dry climate with only 7 inches of rainfall annually. Summer daytime temperatures average 95-102 degrees (35-39 Celsius); spring and autumn average 75-88 (24-31 Celsius) and winter, 65-70 (18-21 Celsius). Northern Arizona and the Grand Canyon range from 72-82 degrees in the summer (22-28 Celsius) to 25-45 degrees in the winter (-3-7 Celsius). Such diversity means great weather for touring any time of the year!  Weather conditions can be checked at www.weather.com - just look at conditions for Grand Canyon, Sedona, or whatever other are AZ.

Weather at the Grand Canyon can be unpredictable at any time, and weather systems can move into the Grand Canyon quickly.  Our tours go rain or shine, but we cannot always guarantee views at the Grand Canyon.  Mother Nature is of course in control of that.  The Grand Canyon is beautiful any way you see it -- whether it's a crystal clear day, clouds building up over the rim of the canyon due to an approaching storm, an afternoon rain over the canyon (maybe you'll see a rainbow!) or even in the middle of a snowstorm (think of the canyon as a cake with the snow as the icing!).  You'll always have a story to tell about your visit to the Grand Canyon - whether the weather was beautiful or if there was "weather" there for the day.  You'll get a fantastic tour from us, whatever the weather!

We want you to be as comfortable as possible. Casual dress is suggested on all tours (shorts, jeans, comfortable shoes). Remember that the Grand Canyon is 20-25 degrees cooler than Phoenix, so layered clothing and good footwear is especially suggested for winter months.  Sedona is about 10-15 degrees cooler than the Phoenix area.

Meal stops are included on all tours except the Phoenix Valley Highlights tour. The cost of meals is not included (unless otherwise noted) in the tour price; however, all stops are at moderately priced restaurants. Water and candies are included on all tours.

Guide gratuities are not included in the tour price, unless otherwise stated. Gratuities are given at the discretion of the passenger and are always welcome. Suggested gratuity is 10-15% of the tour price.

Call us!! We answer the phone from 7:00 AM to 9:00 PM daily and will be glad to answer any additional questions to help you plan a memorable and enjoyable stay in Arizona. Remember, "If you can dream it, we can do it!"

While no revisions of itinerary are anticipated, Open Road Tours reserves the right to cancel or change any tour schedules or prices, to substitute stops or attractions, and to substitute or lease equipment as necessary.  We also reserve the right to require a minimum number of passengers to operate any tour.

Open Road Tours acts as an agent for the attractions included in their tours and shall not be held liable nor responsible for any inconvenience, loss, injury nor damage which results from the acts or omissions of any company or person operating such attractions.